Guarantee Policy
Zingo Telecom offers a 30-day Money Back Guarantee to User's first-ordered line per account, not to additional or secondary lines. Under terms of this Money Back Guarantee, Zingo Telecom refunds the activation fee and first month of service and waives the disconnect fee, provided the terms described below are satisfied.
- In order to be entitled to this Money Back Guarantee, User (i) must cancel service within the 30 days after the account activation; (ii) must return all Devices within 14 days after cancellation; and (iii) must not have exceeded 120 minutes of usage.
- User remains responsible for any charges for domestic usage in excess of the amount included within the Plan to which User subscribes, international usage and directory assistance. This money back guarantee does not apply to accounts exceeding 120 minutes of usage and such accounts are not eligible for refund of any of the charges described herein. Federal excise taxes and any other applicable taxes cannot be refunded.
- In addition to the requirements set forth, all returned Devices must be in the original packaging with the UPC or bar code intact. All components, manuals and registration card(s) must be included. Equipment must be returned with a valid return authorization number obtained from Zingo Telecom customer care. User is responsible for the cost and risk of return shipping of equipment. The money back guarantee will not be honored if user fails to meet all such requirements. Zingo Telecom reserves the right to terminate or revoke this Money Back Guarantee at any time, without prior notice.
- To obtain a return authorization number, you must contact billing@zingotel.com. See Zingo Telecom's User Agreement for additional details located at www.zingotel.com.
Last Updated: August 24, 2006