Career Opportunities
Level III Technical Support Analyst
Join a fast-growing provider of broadband telephony solutions as we develop innovative new services and expand our global voice-over-IP network. Zingo Telecom serves small business and residential subscribers in 46 states and international markets. We strive to be the provider of choice for subscribers migrating to the next generation of IP communications solutions.
Opportunities are available in all areas of technical development and engineering. Technical team members will build, deploy, and optimize our telecommunications services, multimedia services, and network infrastructure. All positions entail providing excellent and reliable service to our business class and residential subscribers.
Team members will develop solutions using cutting-edge technology, next-generation protocols, and work with a service provider with a national presence. Work closely with our industry-leading partners and vendors to develop and deploy effective VoIP services.
Job Summary Statement
The Level III Technical Support Analyst will resolve critical technical issues and provide best-in-class technical solutions in coordination with internal technical resources, customers, and vendors.
Skills and Qualifications
- Excellent ability to analyze and resolve networking issues.
- 2+ years experience providing solutions in a Linux environment.
- Knowledge of common networking protocols including TCP/IP, UDP, DNS, DHCP, HTTP, SSL, SMTP, POP, and IMAP.
- Knowledge of SIP (Session Initiation Protocol).
- Experience with IP telephony hardware and software clients.
- Experience with analysis and monitoring tools such as wireshark, snoop, and nagios.
- PHP and/or shell scripting skills a plus.
Job Location
Telecommute or Ft. Lauderdale, FL, US.
Contact Us
Zingo Telecom invites you to send your resume or C.V. to careers@zingotel.com.